FAQs

Good questions - and our answers
Public Transport Questions and Answers concerning the booking and payment of Public Transport
How do I buy public transport tickets?

Enter a destination for your trip in the map and choose a route. The corresponding VRS fare will be displayed. Click the “Buy ticket” button to get to the tickets, where you can choose from one-way tickets, day tickets and additional tickets for bicycle and first class. By clicking on the “Buy now” button you can buy the ticket with the payment details you have previously entered.

You can also select your ticket via “My bookings” and then “Buy ticket”.

Which public transport tickets can I buy?

You can buy tickets in the VRS area for immediate travel (single adult/child ticket and 24h tickets) and additional tickets for first class or bicycle transport. In addition, the Deutschland-Ticket can be selected for purchase via “My bookings” > “Buy ticket”.

Are my tickets available in the goodride-app even if I don't have an internet connection?

Yes, even if you are offline or have no internet connection, you can still find your booked tickets in “my bookings”.

What happens if I cannot show my ticket because my phone's battery has run out?

If you are unable to present your ticket during inspection, such as due to a depleted phone battery, you will be required to pay an increased transportation fee. This penalty can typically be reduced to a small processing fee if you can later prove that you had a valid ticket at the time. It is important to observe the granted period, usually 14 days.

Why are no delays shown in the app?

For the VRS area, delays are already displayed, but currently only for regional transport, not for regional trains. We are already working on integrating nationwide delay information as well as delays for regional trains into the app.

Who can I contact in case of disruptions or delays?

For any issues related to disruptions or delays, please reach out to the transport company operating your journey. You can find the contact details via the “Help” button.

Why can't I see my ticket?

It is possible that you do not see your Deutschland-Ticket because you are not logged in. To log in, proceed as follows:

  1. first go to “my profile” in the app menu
  2. now go to “Login/Register
  3. enter your email address and password
  4. finally click on “Log in”

Now you should be logged in. It may also help to reload the page. If you still can’t see your ticket, please contact our goodride customer service at kundenservice_goodride@telekom.de or +49 211 52082018.