FAQs

Good questions - and our answers
Costs/Payments/Billing Questions about payment processing
How much does it cost to use goodride?

goodride is a free app! Costs are only incurred when you purchase tickets through the specified payment method.

Which payment methods do you accept?

We accept credit cards and PayPal as payment methods.

How can I change my payment details?

You can update your payment method, select a preferred means of payment or add a new one at any time via the „My profile“ menu item.

Who can I contact if I have problems with my payment process or inquiries about direct debits?

For questions about payment methods or direct debit inquiries, please contact the customer service of our payment service provider Logpay at +49 61968012-702 or kundencenter@logpay.de.

How secure is it to pay through the app?

Our partner Logpay handles the secure and efficient processing of your payments.

Do I need to enter my payment details every time?

No, you only enter your payment details when you register or make your first booking. These details will be used automatically for subsequent bookings. You can also select your preferred payment method under “My Profile” > “Payment Methods.” However, for security reasons, the security code (credit card) may be requested again.

 

Why was a higher amount reserved on my payment method than the actual fare?
When you book a ride, an amount is initially reserved on your chosen payment method to ensure there are sufficient funds for the ride. This reservation may be higher than the actual fare. The final amount will be calculated and charged to your payment method after the ride is completed. The reservation is typically adjusted or released within a few days once the final amount is determined.
Do I get a proof of travel?

Under the menu item “My Bookings” you can view all payments under “Billing” and download your proof of travel as a PDF to your smartphone.

If no information appears, please refresh the page.

Please keep in mind that trip records from nextbike, Taxi Deutschland, and any rides involving voucher redemptions may take up to 48 hours to be processed and displayed.

Can I redeem vouchers from mobility partners?

If you have received a voucher from us, we are pleased to offer you the opportunity to redeem it with the corresponding mobility partner in our Goodride app.

First, select your preferred mode of transport or ticket and add it to your cart. Next, choose your preferred payment method and enter your voucher code under “Insert code.” Be sure to click “Apply” to activate the voucher. You will then see the redeemed voucher in your cart.

What should be noted when redeeming a voucher?
Please note that each voucher can be redeemed only once, and vouchers cannot be combined. If the value of your voucher exceeds the fare, the additional amount will be automatically charged to your stored payment method. If the fare is less than the voucher value, the remaining balance of the voucher will be forfeited.